Job description
We are a technology group that designs, develops and deploys tailored high-performance connectivity solutions. With over 700 people worldwide, 4 R&D centers and 6 manufacturing sites, the Swiss-headquartered group includes: Fischer Connectors, dedicated to connectivity solutions including connector, cable assembly and electronics, and Wearin’, dedicated to connected ecosystems for workers’ safety and performance.
We are seeking a skilled and customer-focused IT Systems Support Specialist to join our Information Technology team. This role provides advanced technical support to end users, ensures systems and hardware operate efficiently, and contributes to IT projects and cybersecurity initiatives. The ideal candidate is proactive, detail-oriented, and capable of resolving complex technical issues with minimal supervision.
The ideal candidate will be a proactive leader capable of managing multiple functional areas, driving continuous improvement, and delivering high-quality internal services to meet the needs of the organization while ensuring compliance with ISO 9001 and ISO 13485 standards.
ESSENTIAL FUNCTIONS:
· Provide hands-on technical support to employees by diagnosing and resolving hardware, software, and network issues via phone, email, and in person.· Troubleshoot operating system errors, application failures, and connectivity problems across multiple platforms.· Log, track, and manage support tickets in the IT ticketing system, ensuring timely resolution and clear documentation.· Install, configure, and maintain laptops, desktops, peripherals, and software according to corporate standards.· Perform user account administration tasks, including password resets and permissions changes in Active Directory.· Escalate unresolved or complex issues to senior IT staff or external vendors as appropriate.· Assist in onboarding new employees with IT equipment setup and user training on key systems, company tools, and software.· Support IT asset tracking by maintaining accurate inventory records of computers, peripherals, and software licenses.· Monitor equipment needs and initiate procurement of IT hardware or peripherals as required.· Participate in IT-related projects such as system upgrades, endpoint hardening, and backup/recovery testing.· Stay informed on emerging technologies, industry best practices, and cybersecurity trends.· Support SAP ERP users and troubleshoot related access or system issues.· Implement and adhere to procedures related to security, data protection, backup, and disaster recovery.
QUALIFICATIONS:
Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. (or equivalent experience).
Experience:
- Minimum 3+ years of experience in IT support, systems administration, or technical helpdesk roles.
- Proficiency in Windows OS, Microsoft 365, Active Directory, and networking fundamentals.
- Experience with deployment and maintenance of Microsoft systems: Windows Server, WSUS, Office 365, etc.
- Strong working knowledge of SAP ERP systems is highly desirable.
- Excellent troubleshooting skills with both hardware and software.
- Outstanding customer service and communication skills, both verbal and written.
- Strong organizational skills and ability to manage multiple priorities independently.
- Fluent in English (written and spoken) is mandatory.
- Experience with IT asset management and documentation tools preferred.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Performance bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In Office