WHO WE ARE
Founded in 1954, Fischer Connectors designs, develops and deploys end-to-end interconnect solutions for ecosystems requiring local transfer and management of data, signals and power. Its tailored electronic solutions, connectors and cable assemblies are trusted globally for their reliability in demanding environments.
Fischer Connectors is part of Conextivity Group. With nearly 600 people worldwide, four R&D centers and six manufacturing sites, the Swiss-headquartered technology group offers high-performance connectivity solutions that manage power and data flows seamlessly from sensors and devices to the cloud, enabling the emergence of new and scalable ecosystems. Conextivity comprises two core business activities: Fischer Connectors and Wearin’.
For our new Plant in Amarante, near Oporto, Portugal, we are looking for an IT Business Specialist to perform a variety of duties including, but not limited to, you will be responsible for delivering exceptional IT helpdesk support service by finding solutions related to business applications support, addressing incidents, completing projects, gathering user requirements and helping users to use software tools efficiently.
Key Responsibilities:
- Business Process Analysis: Collaborate closely with business users to analyse and document their workflows and needs, identifying areas where automation and enhancements can significantly improve efficiency and address current challenges.
- Solution Design and Implementation: Collaborate with IT teams, vendors, and stakeholders to design and implement tailored IT solutions, configure, integrate business applications, and develop comprehensive technical documentation to meet and exceed business objectives.
- Application Support and Maintenance: Ensure continuous and efficient operation of business applications by providing dedicated support and maintenance, monitoring performance, availability, and security, and promptly addressing troubleshooting, upgrades, and compliance with SLAs.
- User Training: Develop and conduct comprehensive user training programs, including workshops and hands-on sessions, to enhance proficiency and promote best practices in business application usage.
- Change Management and Governance: Streamline change management to ensure seamless transitions for application updates and enhancements while rigorously adhering to IT governance and data security regulations.
- Stakeholder Management: Effectively manage relationships with external vendors and service providers and critically assess their proposals, contracts, and service level agreements to ensure they meet our business objectives and requirements.
- Project Management: define and manage technical requirements, stakeholder expectations, and strategic alignment to drive successful project outcomes.
THE EXPERIENCE AND SKILLS YOU WILL BRING
- Bachelor’s degree in information technology, Computer Science, Business Administration, or related field.
- At least 3 years of proven experience in business analysis, solution design, and implementation of business applications.
- Proficiency in configuring and customising business applications, and collaboration platforms (e.g., SharePoint, Microsoft Teams).
- Strong understanding of business processes, workflows, and functional areas such as finance, human resources, sales, and supply chain.
- Certification in relevant technologies or methodologies (e.g., PMP ITIL, Agile, Scrum) is a plus.
WHAT WILL PUT YOU AHEAD
- Fluent in spoken and written English (Mandatory).
- French speaking skills.
- Well-organised, responsible and with high levels of personal and professional integrity and a proactive and flexible approach to work.
- Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Strong analytical and problem-solving skills, with a keen attention to detail and a proactive approach to identifying and addressing issues.
- High levels of discretion and awareness of data protection.
- Service mindset.
- Willingness to travel occasionally.